Delivery Info

What is your lead time?

Our standard lead time is 5-7 days for pump units but we always aim to improve wherever possible. For items such as service kits or spares, we are often able to ship the same day as order. If you are in a hurry to get your items, please contact us and we can check stock availability prior to you making an order. Please allow for this when ordering items.

Shipping

We deliver to a number of European countries. Delivery charges are automatically calculated for you at the time of checkout. The cost of shipping is dependant on the weight of the goods purchased

The countries which we are currently able to offer automated checkout for are:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France (inc.Monaco), Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, The Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK (Mainland) and UK (Offshore).

We are working towards being able to offer this same service to our International customers in the future. In the event that we are unable to offer automated checkout to your country, please contact us direct and we will obtain a shipping quote for you so you will still be able to purchase the items that you are interested in.

When you come to check out your items, you will be asked to insert your delivery details. There is a drop down menu from which you can select your delivery country.

In the event that we are unable to offer automated checkout for your country, please be advised that you will be asked to contact us direct so that we can provide you with a personalised quote.
Please note that the customer is responsible for all import duties and import regulations in the country of delivery. PumpShop Pro cannot be held liable for any prevention of import. Further details surround the Import of Goods can be found in our Terms and Conditions.

All orders are despatched using our reputable courier who has provided us with excellent customer service for many years.

Our standard shipping option is next day (before 5pm) in the UK (Mainland only). If you require your item sooner or would like us to use a different service, please contact us.

Our courier has special rates for offshore UK, which includes the Isle of Wight, Guernsey, Jersey, Scottish Isles, the Scilly Isles and Northern Ireland. Please ensure that you select the Offshore UK option from the drop down country menu if shipping to any of these locations.

PumpShop Pro reserves the right to charge any additional carriage that may be necessary if the shipping options have been incorrectly chosen or in unforseen circumstances. We will always endeavour to ship your item with the option you have chosen.

Orders over £50

Orders over £50 to UK Mainland are free. The shipping will be removed directly at checkout. If you encounter a problem with this option, please call us on 0800 028 9837 or contact us.

Packaging

We will always pack our items to ensure that no damage is sustained in transit. However, if you find that your item has been damaged in transit, please contact us as soon as possible.